March 4, 2016

Managed Services

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Our IT specialists provide daily management and maintenance of all office equipment. We fix anything we see when things go wrong as well as monitor office equipment for any faults or system defects. Our IT managed services cover the following:

 


 

App Control

Cloud management can be complicated for some businesses trying to do it solo – complex consoles can be challenging, and not everyone has the time or skills to master yet another business necessity. Our App Control gives you the opportunity to take the headache out of cloud management for your company – via one pane of glass.

 


 

Asset Tracking

With AlphaTech’s Managed Services Asset & Inventory management tools we can perform automatic scans of your networks.  Fully integrated with your AlphaTech’s Managed Services Dashboard, you’ll be able to view detailed information about your software and hardware assets from one single interface – wherever you are.

 


 

Alerting & Viewing

AlphaTech’s Managed Services Alerting and Viewing helps us stay on top of the networks we manage, in a way that suits you best.  We get alerted to issues with instant email and SMS notifications.

 


 

Automated Maintenance

When it comes to routine IT maintenance, automation is the heart of business efficiency. Via the integrated web Dashboard, not only are we able to view detailed information about your software and hardware assets from one single interface, we can also deploy software, patches, Managed Antivirus and various other automated tasks and custom scripts.

 


 

Automated Monitoring

We proactively monitor and manage the health of the most critical business systems – server and workstations.  AlphaTech’s Managed Services monitoring tools help you avoid the risks of expensive remedial action and reputational damage through proactive monitoring of server and workstation security, hardware and disk performance, applications, and bespoke software.

 


Managed Antivirus

Managed Antivirus lets us deploy, monitor, manage, report and automatically fix virus threats by quickly and easily deploying an antivirus agent on servers and workstations.

 


 

Mobile Device Management

AlphaTech’s Managed Services Mobile Device Management feature is a scalable, comprehensive MDM management solution that helps you stay on top of the your companies growing demands around mobile devices. With a robust set of functions that provide security, enable mobility and centralize management, view the status of all of your companies devices via one pane of glass, allowing you to manage seamlessly and effortlessly.

 


 

Patch Management

AlphaTech’s Managed Services Security Patch Management is for Microsoft Windows, office packages and other applications. Adobe Reader, Adobe Flash Player, Mozilla Firefox, Mozilla Thunderbird and Java are all supported. With this tool we will help keep your applications up to date.

 


 

Remote Access, Monitoring and Management

Accessed through the dashboard, AlphaTech’s Managed Services Remote Access functions enable comprehensive one-click remote support for servers and workstations, attended or unattended, without interrupting end-users – giving us even greater control and your employees a more seamless user experience.

 


Systems Reporting

AlphaTech’s Managed Services Reporting tools produce professional, graphical reports that we can use to spot trends in system performance. We use these reports to demonstrate the need for upgrades or replacements.

 


 

System Tray Application

The AlphaTech’s Managed Services Windows System Tray application tool enables us to manage issues without the usual to-ing and fro-ing that can occur when trying to explain IT issues over the phone.

 


Web Protection

If you’ve been looking to extend your security offering and complement your existing endpoint and network security service with an additional layer of protection, our brand new Web Protection feature is the answer. Built around a policy driven approach, Web Protection allows us to control, monitor and enforce client web policies all via a single pane of glass – your Remote eManagement dashboard.

 


Equipment, Software, and Cloud Solutions:

Purchasing the proper tools for your office’s IT needs can be a challenge without the proper knowledge. Let one of our experienced engineers make sure you’re getting the best for your money; even better we will make sure it will fit your needs. Whether you are looking for internal software or a cloud solution we can get it and configure it for you. We take pride in being a one stop shop that can fill all our customer’s needs. Something you should take special note of when thinking about buying from us; we go above and beyond the manufacturer warranty. If you buy hardware from us for the first year we will cover the troubleshooting for any warranty covered defects.